Teleperformance
|Customer Success Specialist
Remote, N/A, India
Summary
Managed and nurtured relationships for over 100 enterprise clients within Flipkart E-Commerce Fintech Services, delivering comprehensive onboarding, compliance management, and strategic account planning to drive customer success and revenue growth.
Highlights
Cultivated strong relationships with over 100 enterprise clients, delivering comprehensive onboarding and compliance management to ensure seamless integration and adherence to regulatory standards.
Engineered tailored onboarding experiences that significantly boosted customer success, achieving an exceptional 98%+ satisfaction rate across a global client base.
Collaborated effectively with cross-functional teams to implement process improvements, directly enhancing client experiences and operational efficiency.
Developed and executed strategic account plans, aligning with client objectives to identify upsell and cross-sell opportunities and drive sustained revenue growth.
Recognized in the top 5% for customer satisfaction, leveraging a blend of technical expertise and relationship management to resolve complex issues and build client loyalty.