Naman Garg
Account Manager | Digital Media Sales Expert
Remote, IN.About
Results-driven Account Manager with over 3 years of experience in fintech and SaaS, specializing in cultivating robust client relationships and driving significant revenue growth. Adept at developing strategic account plans, managing large enterprise portfolios, and executing successful upsell and cross-sell initiatives. Proven ability to build rapport with C-suite executives, negotiate complex deals, and achieve exceptional customer satisfaction, recognized in the top 5% for client success.
Work
Teleperformance
|Customer Success Specialist
Remote, N/A, India
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Summary
Managed and nurtured relationships for over 100 enterprise clients within Flipkart E-Commerce Fintech Services, delivering comprehensive onboarding, compliance management, and strategic account planning to drive customer success and revenue growth.
Highlights
Cultivated strong relationships with over 100 enterprise clients, delivering comprehensive onboarding and compliance management to ensure seamless integration and adherence to regulatory standards.
Engineered tailored onboarding experiences that significantly boosted customer success, achieving an exceptional 98%+ satisfaction rate across a global client base.
Collaborated effectively with cross-functional teams to implement process improvements, directly enhancing client experiences and operational efficiency.
Developed and executed strategic account plans, aligning with client objectives to identify upsell and cross-sell opportunities and drive sustained revenue growth.
Recognized in the top 5% for customer satisfaction, leveraging a blend of technical expertise and relationship management to resolve complex issues and build client loyalty.
Languages
English
Hindi
Certificates
Certified Customer Service Professional (CCSP)
Issued By
N/A
Google Workspace Certified (Collaboration Tools)
Issued By
Skills
Account Management
Strategic Planning, Relationship Building, Revenue Growth, Upselling, Cross-selling, C-Suite Engagement, Negotiations.
Customer Success
Onboarding, Client Relationship Management, Customer Satisfaction, Process Improvement, Client Experience.
Sales & Business Development
SaaS Sales, Digital Media Sales, Strategic Account Planning, Business Needs Analysis.
Compliance Expertise
AML/KYC Workflows, Fraud Detection, Regulatory Adherence.
CRM & Productivity Tools
Zendesk, LiveChat, Microsoft Office, Google Workspace.